The Warranty Process

Your new home is registered under warranty through the Tarion Warranty Corporation. Cook Homes warrants that your home will be free from defects in workmanship and materials as per the Tarion Construction Performance Guidelines. Below you will find valuable information that will assist you throughout the warranty period of your new home. Further information may be obtained through the link to the Tarion website, or consulting the Homeowner Information Package that you received from our sales offices.

Please note that the Warranty Forms are available to be filled out online. Upon submission, you will be emailed an electronic copy which you then must submit to Tarion. We also receive a copy and you are NOT required to send it to us.

However, if you prefer to print them off and fill them out manually, you must also send us a copy. In both cases, you are responsible for sending your form to Tarion. The forms are available below in PDF format:

Pre-Delivery Inspection

Also referred to as a “PDI”, this inspection allows you and a member of our Customer Care Team to view the home several days prior to closing. At this time, you will be given the opportunity to inspect the home, along with our representative to ensure that the home is ready for occupancy, and to note any items that may be incomplete or require additional attention.

We take this opportunity to explore the home and identify operating systems in order for you to continue to maintain your home. Items discussed are documented and sent to the Tarion Warranty Corporation on your behalf. On your closing day, a representative from our site management team will review the PDI list and ensure that all seasonally appropriate PDI items have been completed to your satisfaction.

The 30-Day Warranty

Now that you have had the time to settle into your new home, you may discover new conditions that were not present at the time of PDI. Utilize this form to record these findings along with any outstanding items from the original PDI that may not be completed. We recommend referencing the Tarion Guidelines for warranty coverage and exclusions prior to completing any service forms. Please note that this form must be submitted to both the Tarion Warranty Corporation and Cook Homes during the first 30 days of possession. Also note that you are only eligible to submit one 30-Day form. A member of our Customer Care Team will contact you upon receipt to review your requests and schedule a service appointment.

The Year-End Warranty

The Year-End form is an opportunity for you to document any shrinkage related concerns in your home that may have developed during the first year of possession. Again, only one form may be submitted to both the Tarion Warranty Corporation and Cook Homes. At this stage of the warranty process, we guarantee that your home has been constructed in a professional manner, following the requirements of the Ontario Building Code, and is free of major structural defects. Please note that while some shrinkage occurs on your home causing nail pops, drywall blemishes and cracks, these are not warranted. We do however complete repairs to these items as a courtesy (excluding repainting). This will be further outlined through discussions with your Customer Care Representative upon receipt of your form.

The Second-Year Warranty

The Second-Year form may be completed at any time during the second year of possession, and you may submit forms as required throughout this time. The Second-Year Warranty has a greater focus on the major components of your home (i.e. – foundations, exterior cladding, electrical, plumbing supply, and heating delivery/distribution systems). Your Customer Care Representative will further assist you in outlining specific items of concern.

The Seven-Year Warranty

The Seven-Year Warranty covers major structural defects in your home.  For homes constructed with a closing date PRIOR to August 15th 2012 (during years three to seven of possession of your home), you may contact the Tarion Warranty Corporation directly.  For homes with a closing date on or AFTER August 15th 2012, please fill in the MSD form found on the Tarion Website.  Tarion warrants that your home be free from defects in work or materials that adversely affects the load-bearing portion of your home’s structure, or directly affects the use of the dwelling as a home.  Several examples of items covered under the MSD Warranty include: the foundation has collapsed, the roof ridge has sagged significantly, or the home is uninhabitable.

Common Elements (for Condominium Corporations)

The Common Elements Warranty comes into effect on the day of registration of the Condominium Corporation. The Condominium Act refers to the Corporation as the “owners” of the common elements/areas. Common elements encompass items which are not contained within your unit. To determine what is considered a common element in your community, please refer to Schedule C of the Corporation’s Declaration. Should you find a deficiency in a common element or area, it is necessary to supply the Board of Directors with a written request of your concerns.

Other Service Requests

You may, at any time, contact our Cook Homes Customer Care Department to inquire about a service request during the appropriate warranty period. Your representative will further instruct you depending on the nature of the concern. Should you have an emergency situation, please contact our offices immediately so that we may begin to rectify the concern at once.

We look forward to hearing from you!

Contact Us:

Cook Homes Limited
169 Lexington Court, Unit B-1
Waterloo, ON N2J 4R3
CANADA
(519) 746-6244 (phone)
(519) 746-4027 (fax)
info@cookhomes.ca

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